Shipping Policy

Effective Date: September 9, 2026

At Darielles, we aim to make the delivery process straightforward, dependable, and easy to follow. Every order is carefully prepared before being transferred to DHL for delivery.

1. Preparing Your Order

Once your payment has been confirmed, we begin preparing your items for dispatch.

Most orders are processed within 1–3 business days. Processing may require additional time during weekends, public holidays, promotional campaigns, or periods of unusually high order activity.

After your order has been dispatched, shipping details will be provided when tracking information becomes available.

2. Shipping With DHL

Darielles uses DHL for order delivery. The DHL service used may depend on the destination, parcel size, service availability, and other shipping requirements.

Transit times vary by destination. Estimated delivery periods can be affected by customs clearance, local transportation, weather conditions, carrier operations, and other circumstances beyond our control.

Any delivery estimate should therefore be understood as an approximation and not a guaranteed delivery date.

3. Tracking Information

When tracking is available, you will receive the relevant tracking details after your parcel has been dispatched.

Please allow some time for DHL's tracking system to register the shipment and display its first updates.

You can use the tracking information to follow your package throughout its journey.

4. Shipping Address Responsibility

Customers should carefully review their delivery information before completing an order.

Please ensure your address includes all necessary details, including the recipient's name, street address, city, postal code, and any apartment or unit information.

Darielles cannot be held responsible for delivery issues caused by inaccurate, incomplete, or outdated shipping information.

If you identify an address mistake after placing your order, contact us immediately at admin@Darielles.com. We will attempt to help, but an address change may not be possible once the parcel has entered the shipping process.

5. Customs and Import Charges

For international orders, the shipment may be subject to customs inspection and local import requirements.

Depending on the destination, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other government-imposed charges.

These fees are determined by the destination country's authorities and are outside Darielle's control.

Customs clearance can also affect the expected delivery timeframe.

6. Delivery Attempts

DHL may make delivery attempts or provide instructions for arranging another delivery depending on the destination and local delivery procedures.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or delivery requirements are not met, the shipment may be held, redirected, or returned according to DHL's applicable procedures.

Additional shipping costs may apply if a returned package needs to be dispatched again.

7. Delays Beyond Our Control

While we make every reasonable effort to have orders delivered promptly, delays can occasionally occur.

Potential causes include customs processing, severe weather, transportation interruptions, public holidays, operational disruptions, high parcel volumes, or other unforeseen circumstances.

A shipping delay does not automatically indicate that an order has been lost.

8. Missing Shipments

If your order has not arrived within a reasonable period or tracking information indicates an unexpected issue, please contact us.

We will review the available shipment information and, where appropriate, work with DHL to investigate the status of the parcel.

9. Damaged Deliveries

If your package arrives visibly damaged, please document the condition of the parcel and its contents as soon as possible.

Contact admin@Darielles.com with your order information and photographs of the damage where available. This information may be required to assist with a carrier investigation.

10. Contact Details

For shipping questions, delivery concerns, or assistance with an order, please contact us at:

WATSON PROPERTY (NI) LTD
The Mount
2 Woodstock Link
Belfast, Antrim, BT6 8DD
United Kingdom

Company Number: NI625989
Store Name: Darielles
Email: admin@Darielles.com

Our goal is to provide a reliable shipping experience and keep customers informed from the moment an order is placed until it reaches its destination.